• Tax invoice can be provided.
• Items are in original condition, including all packaging, paperwork and accessories.
• Items MUST NOT have been installed.
• Goods should be returned to the store within 30 days of receiving items.

• Display items.
• Special order items that are not part of our standard website range.

Please note: the customer is responsible to arrange and pay for the return delivery if you have selected the wrong item.

1. Call us on (02) 4966 8100 or email alstra@alstra.com.au to organise your return.
2. You are responsible for organising and paying for the return of items to our store: Alstra Electrical Wholesalers, Unit 3/2 Huntingdale Drive, Thornton NSW 2322.
3. Items purchased online can also be returned in store, but you must present your proof of purchase. Our store staff will assess the items and determine whether an exchange will be offered in accordance with this policy.

We will provide you with a refund or a store credit, in the amount equal to the price you paid for the items, less shipping and restocking fees. Any refund or credit given would be less the original postage and insurance costs. Store credits are valid for 6 months.

Regrettably, Alstra Electrical Wholesalers will not accept any form of return if a customer changes their mind on products classified as made to order, clearance or sale items.

If your goods arrive damaged, please contact us at alstra@alstra.com.au with photos within 48 hours of receiving the goods, and we will arrange a replacement item or part to be sent out as soon as possible.

Damaged goods must be returned in the condition received by you, with all original packaging, accessories and/or manuals. We may need some items to be returned to us regardless of their condition, and will require your co-operation in their collection via our nominated courier.